Return & Refund Policy

Return/Exchange Policy

The following reasons are covered by our 30 day FULL COVERAGE Return/Exchange Policy. (We will be responsible for the return postage fees and replacement fees)

  1. The product customization information does not match or there's an error in customization.
  2. We sent the wrong order or item(s), you received any broken items, or the quality of the product you received is poor/defective.
  3. Unclear pictures rendering or lettering
  4. Wrong or mismatched size.

 

No Return & Exchange

The following reasons are NOT covered by our 30 day return policy. We are not liable for these issues.

  1. Products that exceed the return processing time limit (90 days after the order is signed).
  2. The non-quality issue for personalized products.
  3. Product damaged by misuse, mishandling, or poor maintenance.
  4. Items that have been washed, worn, or soiled and damaged resulting from customer's handling. For safety and hygiene reasons, personal items such as underwear, swimwear, socks, etc.
  5. Chose the wrong size for the product.
  6. Personal Reasons due to personal taste, change of mind etc.
  7. Partial returns or exchange of products from a set item is not acceptable.

 

Please note that if your product meets the above return eligibility criteria, we will cover the cost of return shipping. If your product does not meet the stated requirements, you will be responsible for providing and paying for the return shipping label.

 

Return & Exchange Service Procedure

STEP 1: Contact Customer Service and request return detail. Email: service@misturbeen.com

STEP 2: Customer will receive an email notification once your request is approved.

STEP 3: The customer packs the package and sends it.

STEP 4: Get Refund or Replacement after we receive the products.

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds

First: If you haven’t received a refund yet, first check your bank account again.

Second: Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.

Third: Please contact us at service@misturbeen.com if you did not receive your refund after the previous steps.